Wifan FAQ

To start using WIFAN with smart devices, you need to download the Mobile App. The Mobile App is available for both iOS and Android.

To download the Mobile App, search for “Ceiling Fan ” in Apple App Store or Google Play Store.

(Note: Minimum requirement for smart phone devices: iOS 12 or above and Android 6 or above).  



GET CONNECTED


How do I connect my fan to the App?

Ans: Firstly, you need to connect fan to the router. Then, register the fan to the smart devices. Please click here for detail explanation.


How do I connect my fan to the router?

Ans: You can use WPS method or Manual (Access Point) method.

Please click here for detail explanation.


How do I know when I'm connected to my fan through the App?

Ans: If the fan is connected to the App, connected fan will be displayed on main page. If the fan is not connected to the App, the fan status will show offline on main page.


Why don’t I see my fan in the App during registration?

Ans:

  1. Make sure the fan located within the Wi-Fi router range.
  2. Restart Wi-Fi router.
  3. Restart smart devices Wi-Fi.
  4. Make sure the fan and the smart device are connected to the same network (the fan only support 2.4GHz, not supporting 5GHz Wi-Fi)


Why don’t I see my fan in the App after registration completed?

Ans:

  1. Check the wall switch is turned on.
  2. Check if the fan has been registered before this and show up in the list of [Product registered]
  3. Check if accidentally turn off Wi-Fi function by remote control (How)
  4. Check if the Wi-Fi Router power is ON.
  5. Check if home network is working.
  6. Check whether you have registered the fan under [Connected product].


Why is my product registration not successful?

Ans:

  1. Check if select other fan by mistake from the list of [Product not registered]. (if there are two fans with same model, recommend to turn off the wall switch of another fan)
  2. Make sure the fan and the smart device are connected to the same network (the fan only support 2.4GHz, not supporting 5GHz Wi-Fi).
  3. Check if there are already have 4 accounts registered with the fan.


Why can’t I connect the ceiling fan through WPS?

Ans: Check WPS usage setting of your home router. If it still fails to connect, please try Manual (Access Point) settings.


Why can’t I connect the ceiling fan through Manual (Access Point) settings?

Ans:

  1. Make sure the password for home router is correct.
  2. Make sure the fan and the smart device are connected to the same network (the fan only support 2.4GHz, not supporting 5 GHz Wi-Fi)


Can another user set up the connection when I am operating the fan?

Ans: No, please make sure the fan stops operating when another user wants to set up connection. For connect App, please click here for detail explanation.


Do I need to set up the connection again if I restart my Wi-Fi Router or turn off the wall switch?

Ans: No, you need not set the connection again.

Why the fan did not have any buzzer sound when I setup the Wi-Fi?

Ans:

  1. Check the wall switch is turned on.
  2. Check if the remote control is functioning (battery is inserted properly, point remote control towards the fan, press remote control OFF/ON button and the fan has buzzer sound)


How do I remove my fan from the App?

Ans: Press → [Connected product] → Select the fan to be removed → Press [Delete product]. Please click here for detail explanation.


What to do when I can’t identify which fan is connecting to the app?

Ans:

  1. Recommend to finish setup for one fan from connection to registration.
  2. Recommend to rename fan according to location for identification, ie. Living room, Dining room, Bedroom 1, Bedroom 2


What to do when I can’t identify which fan to choose during registration.

Ans:

  1. Recommend to turn off wall switch of other fans
  2. Identify through model appearance or features (Blade number/ LED).


What to do when the connection timed out?

Ans: Select [Back] at top left corner → Select [No] when question about buzzer beeping → Connection failed page → Select [Start from the beginning]



ACCOUNT


How do I register an account?

Ans: Please click https://csapl.pcpf.panasonic.com for more detail.


How do I manage my account? (Delete, Change or Update)

Ans: Please click https://csapl.pcpf.panasonic.com/Faq/Faq001 for more detail.


How do I log out the account?

Ans: For Android user, user can delete the App data in devices settings to log out the account. For iOS user, user need to delete and re-install the App.

(Note: The account will log out automatically if the user didn’t operate the App for more than two weeks)


What to do if I forgot my ID password?

Ans: Select [Forgot Login ID / Password] on the login page.


How many accounts can be connected to a fan at the same time?

Ans: 4 accounts.


Can I use same account to log on different smart devices?

Ans: Yes. However, the account will log out automatically from your first connecting device if you log on the same account to the second device.


Do I need to type password each time when I access the App again?

Ans: No. But you will be asked to re-type the password when you have not login or operate the App for more than two weeks.


I have changed to a new smart device; do I need to re-connect my fan?

Ans: No, you need not re-connect the fan. As long as you are logged on to the same account that you have connected to the fan previously.


How many fans can I connect by using an account at the same time?

Ans: Maximum 8 fans. If you wish to control more than 8 fans at the same time, you need to use another account to control the balance sets.



NETWORK


What is the network frequency used by the fan?

Ans: 2.4GHz only.


What is the fan’s network signal coverage?

Ans: It depends on the Wi-Fi router signal coverage.


The fan can connect to other smart hub?

Ans: No, the fan can only be connected by using “Ceiling Fan” App.


How do I turn off my fan Wi-Fi function?

Ans: Press button on remote control once.


How do I know the Wi-Fi On/Off status?

Ans: Press button on remote control once. If short beep means turn ON and long beep means turn OFF.


Can the fan connect to mobile router, for example Pocket Wi-Fi?

Ans: Yes, including the mobile hotspot shared from a smartphone.


Why can’t I control my fan after I had changed to new router or Wi-Fi network name?

Ans: Please re-connect the fan to the new router. Please click here for detail explanation.


Why my fan status is shown as offline?

Ans:

  1. Make sure the home network is working.
  2. Make sure the fan Wi-Fi function is not turned off by mistake.

    (Turn on fan Wi-Fi function by pressing on remote control, fan will have short beep sound)

  3. Check if Wi-Fi setting have been changed. (For example, Password change, SSID change)


Why my fan beeps intermittently (beep 1 time every 10 seconds)?

Ans: It may be your Wi-Fi module is not functioning. To stop the beep sound, press button on remote control to disable Wi-Fi function


How do I set the fan to forget the Wi-Fi router password?

Ans: Press on remote control for 5 sec fan starts beep sound Press [Reverse] button on remote control for 5 sec fan ended beep sound Done



TO ENJOY


CONTROLLING

Can I operate my fan when I am away from home?

Ans: Yes, as long as the wall switch is turned on and the fan is connected to network.


Can I use remote control to operate if the fan is connected to the Wi-Fi?

Ans: Yes. The command will not conflict each other and the fan will follow the latest command.


Can I control the fan without the network?

Ans: Yes, you can control the fan without the internet by using remote control. However, if you wish to use smart device to control the fan, it must be connected to the network.


Why the fan has no response when I operate the app?

Ans:

  1. Swipe down to refresh to check if the fan status is offline.
  2. Check if control other fan by mistake.


Why LED light has no response when I operate the app?

Ans:

  1. Swipe down to refresh to check if the fan status is offline.
  2. Check if control other fan by mistake.


LED LIGHT

Can I customize my scene setting?

Ans: Yes, you can edit and customize the scene setting according to your preference.


41. Why can’t I adjust the brightness for Night Light?

Ans: The Night Light is pre-set by Factory and is not allowed to be changed.


TIMER FUNCTION

Can I activate the ON/OFF timer together?

Ans: No. ON timer only applicable when fan is off while OFF timer only applicable when fan is on.


How do I enable SLEEP mode?

Ans: You can enable the SLEEP mode via App. Please set the OFF Timer at least two hours and the fan must be at least speed 2.


Can I use Timer to turn on or off my LED light?

Ans: No. Timer function only applicable for Fan setting. But, you can use scheduling function to turn on or off your LED light at specific time.


SCHEDULING FUNCTION

Why the fan did not operate with the scheduled time set?

Ans:

  1. Please check if home network is working.
  2. Please check if accidentally turn off fan Wi-Fi function by remote control.


If I go overseas which located at another time zone, which time zone will the fan follow?

Ans: The fan will follow local time zone where the fan is installed.


Can I set the schedule for multiple fan?

Ans: Yes. For setting different schedule for multiple fan, you need to set it individually. For setting same schedule for multiple fan, you can use [Copy All] function.


Can I copy all schedule from LED model to standard model?

Ans: Yes, but only fan settings and melody settings will be copied


Can I change the melody to my own melody/music?

Ans: No, the melody is pre-set by Factory and is not allowed to be changed.


GROUPING FUNCTION

How many groups I can set in the grouping function?

Ans: Maximum 4 groups.


Can I assign Ceiling Fan LED model and standard model in one group and use group control for LED?

Ans: Yes, but standard model fan will ignore setting for LED.


SETTINGS

Can I change the App language?

Ans: No. Currently there is only one language- English available.


How do I rename my fan?

Ans: Press → Press [Connected product] → Select the fan you want to rename → Press [Name] → Type in new product name → Press [Done].


Can I rename my fan with special characters?

Ans: You can only use alphanumeric, space (blank), symbol such as( # , . ( ) - _ )


Can I rename my fan other than English language?

Ans: No. Currently there is only one language- English available.

FAN BROCHURE
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